Telephone Etiquette Lunch Talk in Norway
Join us for an enlightening Lunch Talk focused on “Telephone Etiquette” and learn essential strategies for effective communication over the phone. In today’s digital age, telephone conversations remain a fundamental aspect of business communication, making it imperative to master the art of professional phone etiquette. This session will provide you with practical tips, techniques, and best practices to enhance your telephone communication skills and leave a positive impression on callers.
During this interactive talk, you’ll discover the dos and don’ts of telephone etiquette, including how to greet callers professionally, handle difficult conversations with tact and diplomacy, and effectively convey your message with clarity and confidence. Whether you’re answering calls, making inquiries, or conducting business negotiations over the phone, this Lunch Talk will equip you with the skills to navigate various scenarios with poise and professionalism.
Talk Objectives:
- Professional Call Handling: Learn techniques for answering calls promptly, identifying yourself and your organization, and engaging callers courteously.
- Effective Communication: Discover strategies for active listening, asking relevant questions, and delivering information clearly and concisely during phone conversations.
- Managing Difficult Situations: Explore methods for handling challenging callers, addressing complaints or concerns, and de-escalating tensions to achieve positive outcomes.
- Building Rapport: Understand the importance of building rapport and establishing a connection with callers through empathetic communication and personalized interactions.
- Professional Tone and Language: Master the art of using a professional tone and language, avoiding jargon or slang, and adapting your communication style to suit the caller’s demeanor.
- Effective Call Closure: Learn techniques for concluding calls courteously, summarizing key points, and confirming any follow-up actions to ensure customer satisfaction.
- Telephone Etiquette Best Practices: Acquire practical tips and best practices for telephone etiquette, including maintaining confidentiality, respecting privacy, and adhering to company policies.
- Improving Customer Experience: Understand how excellent telephone etiquette contributes to a positive customer experience, enhances brand reputation, and fosters long-term customer relationships.
- Continuous Improvement: Develop a mindset of continuous improvement by seeking feedback, evaluating call interactions, and implementing strategies for ongoing enhancement of telephone communication skills.
- Enhancing Professional Image: Recognize the impact of telephone etiquette on your professional image and reputation, both internally within the organization and externally with clients and stakeholders.
Don’t miss this opportunity to refine your telephone communication skills and elevate your professional image through effective telephone etiquette. Reserve your spot now for our Telephone Etiquette Lunch Talk and gain valuable insights and practical strategies to excel in business conversations over the phone.
Sign up today to secure your place and connect with fellow professionals eager to enhance their telephone communication skills and make a lasting impression on callers. Together, let’s unlock the power of effective telephone etiquette and elevate the standard of business communication in Norway.
More Information:
Duration: 60 minutes
Fees: $1899.97 USD 1019.96
For more information, please contact us at: contact@knowlesti.co.no
If you would like to register for this talk, fill out the registration form below.
