Handling a Difficult Customer Lunch and Learn Talk in Norway
Join us for an insightful Lunch and Learn session focused on “Handling a Difficult Customer,” where you’ll gain invaluable skills and strategies to effectively navigate challenging customer interactions. In today’s competitive business landscape, providing exceptional customer service is paramount, and knowing how to handle difficult customers with professionalism and empathy is essential for maintaining customer satisfaction and loyalty. This session will equip you with practical techniques and proven approaches to turn challenging situations into opportunities for positive outcomes.
During this interactive session, you’ll learn from experienced customer service professionals who have mastered the art of handling difficult customers. From de-escalating tension to resolving complaints and maintaining composure under pressure, our expert facilitators will share their insights and best practices to help you build confidence and resilience in managing challenging customer interactions. Whether you’re in a frontline customer-facing role or a manager overseeing customer service teams, this Lunch and Learn Talk will provide you with valuable tools and strategies to enhance customer satisfaction and loyalty.
Talk Objectives:
- Understanding Customer Psychology: Gain insights into the underlying motivations and emotions of difficult customers to empathize and respond effectively.
- De-escalation Techniques: Learn proven strategies for de-escalating tense situations and diffusing anger or frustration in customers.
- Active Listening Skills: Develop active listening skills to fully understand customers’ concerns and demonstrate empathy and understanding.
- Effective Communication: Explore communication techniques for delivering clear, concise, and empathetic responses to address customer issues.
- Problem-Solving Strategies: Discover approaches for identifying root causes of customer complaints and finding practical solutions to resolve them.
- Managing Emotions: Learn techniques for managing your own emotions and maintaining composure during challenging customer interactions.
- Empowerment and Autonomy: Understand the importance of empowering frontline employees to make decisions and take ownership of resolving customer issues.
- Turning Challenges into Opportunities: Discover how to turn negative customer experiences into opportunities for building trust, loyalty, and long-term customer relationships.
- Self-Care and Resilience: Explore self-care practices and resilience-building techniques to prevent burnout and maintain well-being in high-pressure customer service roles.
- Continuous Improvement: Develop a mindset of continuous learning and improvement to enhance your customer service skills and adapt to evolving customer needs.
Don’t let the chance slip away to hone your customer service expertise and master the art of handling challenging customer interactions with finesse. By reserving your spot now for our Handling a Difficult Customer Lunch and Learn Talk, you’ll embark on a journey of personal and professional growth. Acquire the knowledge, confidence, and techniques necessary to elevate your customer service skills to new heights and transform potentially negative encounters into positive outcomes.
Join us as we equip you with the tools and strategies needed to not only resolve customer issues but also strengthen relationships and foster loyalty. Don’t miss out on this opportunity to become a standout performer in customer service, driving business success and satisfaction with every interaction. Secure your place today and take the first step towards becoming a customer service champion!
More Information:
Duration: 60 minutes
Fees: $1299.97 USD 661.50
For more information please contact us at: contact@knowlesti.co.no
If you would like to register for this talk, fill out the registration form below.
